Refund & Returns Policy

Gurukrupa Provision Store

At Gurukrupa Provision Store, we are committed to delivering quality products and a smooth shopping experience. If something doesn’t go as expected, we’re here to help with clear and fair solutions. Please read this policy carefully before requesting a return, replacement, or refund.

1. Eligibility for Returns and Exchanges

We accept returns or exchanges only for new, unused products in their original packaging.

Products that are opened, used, damaged by customers, or show signs of wear are not eligible unless:

• The item is defective
• The item arrived damaged
• The wrong item was delivered

2. Damaged Products at Delivery

Proof Required: A complete unboxing video must clearly show the sealed package before opening and the damaged product after opening.

Time Limit: Damage must be reported within 30 days of delivery.

Important: Claims submitted without proper video proof or after 30 days will not be accepted.

3. Faulty or Defective Products

Proof Required: Clear photos or videos showing the defect along with order number or invoice copy.

Time Limit: Issues must be reported within 30 days of receiving the item.

Resolution: After verification, we will provide a free replacement or another suitable resolution if replacement is unavailable.

4. Incorrect Item Received

Conditions: The product must be unused and in original packaging.

Time Limit: Incorrect item claims must be reported within 30 days of delivery.

Resolution: After verification, the correct item will be shipped.

5. Exchange Requests

Exchanges are accepted only for:

• New products
• Unused products
• Products in original packaging

Time Limit: Exchange requests must be made within 30 days of delivery.

Shipping Charges:

• Gurukrupa Provision Store covers shipping charges for damaged, defective, or incorrect items.
• Customers are responsible for shipping charges in all other exchange cases.

Note: Exchanges are subject to stock availability.

6. Refund Policy

Refunds are provided only when:

• Replacement is unavailable due to stock issues, or
• A refund is approved after inspection

Inspection: Returned products must be unused, unopened, and in resalable condition. Products failing inspection will not qualify for refunds.

Refund Processing: Approved refunds are processed to the original payment method within 5–10 working days.

7. Product Never Arrived / Non-Delivery

Eligibility: If your order is lost in transit, marked as delivered but not received, or delayed beyond the expected delivery period, please contact us within 30 days of the expected delivery date.

Proof Required:

• Order number
• Tracking details
• Delivery information

Resolution: After verification with the courier partner, we will provide either:

• A free replacement, or
• A full refund if replacement is unavailable

Refund Timeline: Approved refunds are processed within 5–10 working days after approval.

8. Incorrect Shipping Address Provided by Customer

Customers are responsible for entering the correct shipping address at the time of placing the order.

If an incorrect or incomplete address is provided:

• Gurukrupa Provision Store will not be responsible for delays, failed deliveries, or packages delivered to the wrong address.
• If the order is returned to us due to an incorrect address, customers may be required to pay re-shipping charges.
• Address modification requests can only be accepted before the order is shipped.
• Refunds may not be provided for orders lost or delivered due to incorrect address information entered by the customer.

9. Return Method

All eligible returns are processed through mail/courier return.

Customers must contact Gurukrupa Provision Store via email, phone, or WhatsApp with order details and photos/videos if applicable.

Returns must be:

• Unused
• In original packaging
• Reported within 30 days of delivery

Shipping Costs:

• Covered by Gurukrupa Provision Store for damaged, defective, or incorrect items
• Customer responsibility in all other cases

10. How to Request Support

To initiate a return, refund, replacement, or exchange, contact us via:

Email: info@gurukrupaprovisionstore.com

Phone: +91 8446386588

WhatsApp: +91 8446386588

Please provide:

• Order details
• Photos or video proof (if applicable)
• Brief explanation of the issue

Our support team will guide you through the process.

11. Non-Returnable Items

The following products are not eligible for return:

• Perishable goods
• Pet food products

These items are non-returnable due to hygiene and safety concerns. Please ensure you are certain before placing your order.

12. Inspection Process

All returned items undergo inspection after arrival.

Approved returns will be processed according to the applicable resolution:

• Replacement
• Exchange
• Refund

Rejected returns will be returned back to the customer.

13. Need Help?

If you have any questions or concerns, contact us via:

Email: info@gurukrupaprovisionstore.com

Phone: +91 8446386588

WhatsApp: +91 8446386588

Gurukrupa Provision Store values your trust and strives to provide a reliable, transparent, and hassle-free shopping experience.

Gurukrupa Provision Store

📍 Location: House No. 187, Plot No. 5/B, Near Climaxx Enterprises,
Bhangarwadi, Taluka Maval, Lonavala, Pune,
Maharashtra 410401