Return, Refund & Replacement Policy

GuruKrupa Provision Store

At GuruKrupa Provision Store, we are committed to delivering quality products and a smooth shopping experience. If something doesn’t go as expected, we’re here to help with clear and fair solutions.

Please read this policy carefully before requesting a return, replacement, or refund.

1. Damaged Products at Delivery

• Eligibility:
  • Request a return or replacement if the product arrives damaged
• Mandatory Proof:
  • Record a complete unboxing video
  • The video must clearly show:
    • The unopened package
    • The damage after opening
• Time Limit:
  • Must be reported within 30 days of delivery
• Important Note:
  • Claims without video proof or after 30 days will not be accepted

2. Faulty or Defective Items

• If the product is not working or has a manufacturing defect:
• What You Need to Do:
  • Inform us within 30 days of receiving the item
  • Share clear photos or video evidence
  • Provide order details or invoice
• Resolution:
  • After verification, a free replacement will be provided

3. Incorrect Item Received

• Conditions:
  • Product must be unused
  • Must be in original packaging
• Steps to Follow:
  • Report within 30 days
  • Share images and invoice
• Outcome:
  • After verification, the correct item will be sent

4. Exchange Requests

• Conditions:
  • Product must be unused
  • Request within 30 days of delivery
• Charges:
  • Shipping charges apply for the replacement item
• Note:
  • Exchanges are subject to product availability

5. Refund Policy

• Refunds are issued only when:
  • Replacement is not possible
  • Returned product passes inspection
• Refund Details:
  • Processed to the original payment method
  • May take 5–10 working days after approval

6. How to Request Support

• Contact Us Via:
  • Email or WhatsApp
• Provide the Following:
  • Order details
  • Photos or video proof
  • Brief explanation of the issue
• Next Steps:
  • Our support team will guide you through the process

7. Non-Returnable Items

• Returns are not accepted for:
  • Perishable goods

8. Shipping Charges

• Covered by Us:
  • If the issue is due to:
    • Damage
    • Defect
    • Incorrect item
• Customer Responsibility:
  • For all other cases

9. Verification Process

• Inspection:
  • All returned products are carefully inspected
• Outcomes:
  • Approved → Processed accordingly
  • Rejected → Product returned to customer

10. Need Help?

• If you have any questions or concerns, feel free to contact us.
• Our team is always ready to assist you.

GuruKrupa Provision Store values your trust and strives to provide a reliable and hassle-free shopping experience.