Shipping Policy
Shipping Policy – Gurukrupa Provision Store
At Gurukrupa Provision Store, we are dedicated to delivering your orders quickly and safely, ensuring they arrive in excellent condition.
Dispatch Timelines
- Same-Day Dispatch: Orders placed till 2 PM IST are processed and shipped on the same day whenever possible.
- Next-Day Dispatch: Orders placed after 2 PM IST later in the day will be shipped on the following business day.
Handling Time:
Handling time refers to the time it takes us to prepare your order for shipment after it is placed.
- Standard Handling Time: Orders are typically processed and packed within 1 business day. During peak times, handling may take up to 2 business days.
- Order Processing Days: We process orders 7 days a week (Monday to Sunday), ensuring that all orders are handled promptly, even on weekends.
Transit Time:
Transit time refers to the period it takes for the carrier to deliver your order once it has been dispatched. Delivery times are based on the carrier’s schedule and may vary depending on the shipping method selected. Please note that transit time is calculated from Monday to Sunday, including weekends. The estimated delivery time for your order is typically between 2 to 7 business days, depending on the carrier’s service and shipping method. Weekend deliveries may be possible, depending on the carrier’s capabilitie.
- Estimated Delivery Time: The total delivery time, including both handling and transit, typically ranges between 2 to 7 business days, depending on your location and the selected shipping method.
Breakdown of Delivery Time
- Metro cities: 2-4 business days
- Tier 2 & Tier 3 cities: 3-5 business days
- Remote/rural areas: 5-7 business days
This delivery time includes both our handling time and the carrier’s transit time.
Our Shipping Process
- Careful Packaging: Every item is packed with attention to detail to prevent damage during transit.
- Efficient Order Handling: We process a high volume of orders daily. While we strive for speed, we also focus on maintaining consistent quality in packing and dispatch.
Tracking & Notifications
- Once your order is shipped, you will receive a confirmation via email and SMS with tracking details.
- You can use the provided tracking link to monitor your shipment in real time.
Shipping Charges
- We offer free shipping on all orders across India, with no minimum purchase requirement.
Delivery Timeframes
- Delivery timelines depend on your location and the selected shipping method.
- Estimated delivery typically ranges between 2 to 7 business days across all destinations in India.
Delivery Zones
We proudly offer shipping to all PIN codes across India, ensuring that customers in every corner of the country can enjoy our products. We cover a wide range of regions, from bustling metro cities to remote towns, and even hard-to-reach rural areas.
Shipping Carriers
- To ensure fast and reliable delivery, we partner with trusted carriers, including:
- DTDC
- Blue Dart
- India Post
- Delhivery
- XpressBees
- AmazonShipping
- The carrier assigned to your order will depend on your location and the nature of the shipment
Process for Missing Items
If you find that any items are missing from your order, please follow these steps:
- Check the packing slip: Ensure that the missing item was included on the packing slip and verify if it was shipped separately.
- Contact Us: Reach out to our customer support team via email at info@gurukrupaprovisionstore.com, call us at +91 8446386588, or contact us via WhatsApp: +91 8446386588 within 7 days of receiving your order. Please include your order number, item description, and any relevant details
- Investigation and Resolution: Our team will investigate the issue and provide you with a resolution, which may include sending the missing item(s) or processing a refund if necessary.
What Happens if a Customer Receives an Incomplete Order?
In the rare event that you receive an incomplete order, please take the following actions:
- Review the Packing Slip: Double-check the packing slip and order confirmation to verify the items that should have been included.
- Reach Out to Us: Contact our customer support at info@gurukrupaprovisionstore.com ,call us at +91 8446386588, or contact us via WhatsApp: +91 8446386588 within 7 days of receiving your order. Please provide your order number and details of the missing items.
- Investigation and Action: Our team will look into the issue promptly. If an item was missed during the packing process, we will either send you the missing product(s) or offer a suitable alternative solution
In-Store Pickup
In-store pickup is available for all purchases. Pickups are available Monday to Sunday at the following location:
Gurukrupa Provision Store
📍 Location: House No. 187, Plot No. 5/B, Near Climaxx Enterprises,
Bhangarwadi, Taluka Maval, Lonavala, Pune,
Maharashtra 410401
Thank you for choosing Gurukrupa Provision Store. We aim to provide a reliable and hassle-free shopping experience every time.
For any shipping-related questions, feel free to reach out:
Email: info@gurukrupaprovisionstore.com
Call:+91 8446386588
WhatsApp:+91 8446386588
